Refund policy

At AUREVA, your satisfaction is very important to us. This policy explains the terms and conditions for cancellations, returns, and refunds. Please note that this policy does not limit or replace any rights you may have under the consumer protection laws of your country of residence.

1. Allergic Reactions

Your health and safety are our top priority.

Discontinue use of the product immediately if you notice any signs of an allergic reaction and seek medical advice.

We review each case individually and will find an appropriate solution, such as a refund or store credit.

Note: AUREVA is not liable for individual intolerances or allergies. Please carefully check the ingredients before use. Your statutory warranty rights remain unaffected.

2. Returns of Unopened Items

If you change your mind, you may return unopened, unused, and sealed items subject to the following conditions:

Notification period: Contact us within 14 days of receiving your order at support@byaureva.com.

Condition: Items must be in their original packaging, unopened, undamaged, and in resalable condition. Opened or tampered-with products may not be accepted.

Return process & costs:

Once approved, you will receive the return address of our warehouse.

The customer is responsible for the cost of return shipping. Please use a trackable shipping service, as we are not liable for packages that are lost or damaged during return transit.

Please package the goods securely to prevent damage during transportation.

Refund/Exchange:

After inspection, we will refund the item price or provide store credit/an exchange.

Original shipping costs are non-refundable.

For orders with free shipping, the actual shipping costs incurred will be deducted (an invoice/receipt may be provided).

Refunds will be issued to the original payment method or provided as store credit/an exchange.

If the error was on our part (e.g., defective or incorrectly delivered product), we will cover the return shipping costs.

Do not return your package without contacting our customer service team first. Otherwise, we reserve the right to refuse the refund.

3. Return Policy & Hygiene (Opened/Used Items)

For health and hygiene reasons, we cannot accept returns of opened or used products, except in cases of allergic reactions (Section 1) or damaged/incorrect items (Section 5).

4. 30-Day Satisfaction Guarantee

As results may vary, in addition to your statutory rights, we offer a voluntary 30-day satisfaction guarantee:

This applies if the product has been used properly according to the instructions and you are nevertheless dissatisfied.

Request a refund within 30 days of receiving your order by emailing support@byaureva.com with your order number and a brief description.

Refund calculation:

A 15% processing fee will be deducted.

For orders with free shipping, the actual shipping costs incurred will also be deducted (receipt available).

The original shipping costs paid by you are non-refundable.

5. Damaged or Incorrect Items

If you receive damaged or incorrect goods, please email us within 7 days of receiving your order at support@byaureva.com with the following:

Clear photos of the item(s),

A photo of the shipping label,

If possible, a photo of the complete package.

After review, we will arrange a replacement (subject to availability) or a full refund (including any shipping costs paid by you or free replacement shipping).

Note: Your statutory warranty rights remain unaffected.

6. Refund Options

Refund: Issued to the original payment method, where applicable less any deductions specified in this policy (e.g., processing fees, shipping costs).

Store Credit/Exchange: Upon request, we can issue store credit or send a replacement product (shipping costs may apply as described above).

7. Customer Cancellations

Before shipment: Cancellations are only possible before tracking information has been generated. Orders are generally shipped within 1–2 business days (often within 24 hours).

After shipment: Once the goods have been shipped or tracking information is available, cancellation is no longer possible. However, you may still return unopened items in accordance with Section 2.

8. Chargeback Policy

We strive to resolve issues directly and fairly. Please contact us before initiating a chargeback.

If a chargeback is initiated, any pending refund for the order will be paused until the payment provider's dispute resolution process has been completed.

If a refund has already been issued, we reserve the right to provide the payment provider with appropriate supporting documentation.

9. How to Request a Return, Refund, or Cancellation

Please email our support team at support@byaureva.com with your order number and details of your request.

10. Changes to This Policy

AUREVA may change this cancellation and refund policy at any time. Updates take effect upon publication on our website. Orders already placed will be handled according to the version of the policy in effect at the time of purchase, unless otherwise required by law.